How can we help?
Answers to the questions players ask most. If yours isn’t here, email us and we’ll get back to you.
Contact support
Tell us your iPhone model, iOS version and what happened. A screenshot helps.
Playing
How do I learn the rules?
The full rules are in Xing’s Settings under Rules, and on our rules page. The short version: match the top card to take the pile, a Jack takes everything, and taking a lone card with its match is a Xing, worth 10 points.
How many people play?
Every game is four players in two teams of two, with your partner opposite. When there aren’t enough people, bots fill the empty seats.
Can I continue a game later?
No. Games aren’t saved. Leaving a game with bots ends it. In a game with people, a bot takes over your seat so the others can finish.
A player left the game. What happens?
If a player leaves or stops playing for a while, a bot plays for them so the game can go on. When the last person leaves, the game ends.
Playing with friends
How do I play with friends in the same room?
- Tap Play online on the main screen.
- One person taps Create room and shares the room code.
- Everyone else types the code under Join a room, or taps the table under Tables nearby.
- The host taps Start game. Bots take any empty seats.
Wi-Fi or Bluetooth must be on. The first time, allow Xing to find devices on your local network. No account or internet connection is needed.
How do I invite friends who aren’t nearby?
Use Game Center:
- Make sure you’re signed in: iPhone Settings → Game Center.
- In Xing, tap Play online, then Find under Game Center.
- Invite friends from your Game Center friends list, or play with anyone. Your friends get an invitation notification and join from there.
To add someone as a Game Center friend, open Settings → Game Center → Friends on your iPhone.
My friend can’t see my invitation or room
- Check that you both have the latest version of Xing from the App Store.
- For rooms nearby: keep Wi-Fi and Bluetooth on, and check that Xing is allowed in Settings → Privacy & Security → Local Network.
- For Game Center: check that both of you are signed in to Game Center and that notifications for Game Center are on.
Purchases and Xing Club
How do I restore my purchases?
Sign in with the same Apple Account you bought with, then open Xing’s Settings → Store and tap Restore purchases. Themes, Remove Ads and an active Xing Club subscription come back. Coins are restored from iCloud if you use it.
How do I cancel Xing Club?
Subscriptions are managed by Apple:
- Open the Settings app on your iPhone.
- Tap your name, then Subscriptions.
- Choose Xing Club and tap Cancel Subscription.
Cancel at least 24 hours before the end of the current period (or the free trial) to avoid being charged again. You keep Club benefits until the period ends. Deleting the app doesn’t cancel a subscription.
What’s the difference between Remove Ads and Xing Club?
Remove Ads is a one-time purchase that turns off the end-of-game ads for good. Xing Club is a subscription: no ads, every colour and material theme and a monthly coin bonus while you’re a member. Signature and holiday themes are sold separately. Watching an ad for coins is always optional.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find the purchase and choose “Request a refund”.
I have an offer code. Where do I enter it?
In Xing’s Settings → Store, tap Redeem a code.
How do I unlock themes?
Tap a locked theme in Settings to see how to unlock it and to preview its cards and table. Colour themes are unlocked with coins you win by playing. Some material and signature themes are earned by reaching goals, and the rest can be bought. Holiday themes are only on sale during their holiday week.
A purchase didn’t go through
Try Restore purchases first. If it still doesn’t appear, check Settings → [your name] → Media & Purchases → View Account → Purchase History to see whether Apple completed it, then email us with the date of the purchase.
Ads, privacy and data
When do ads appear?
A short ad appears at the end of some games, never during play. You can also choose to watch an ad for coins. Remove Ads or Xing Club turns off the end-of-game ads.
How do I change my ad and tracking choices?
Tracking: iPhone Settings → Privacy & Security → Tracking. In the EU, EEA, UK and Switzerland you can also change your ad consent in Xing’s Settings → Ad choices. See the privacy policy.
Do I need an account?
No. Xing has no accounts. Game Center is optional and only used for playing with friends who aren’t nearby.
How do I delete my data?
Deleting the app removes everything Xing stores on your iPhone. The privacy policy explains how to remove the iCloud copy of your coins and how to ask Google or Apple about their data.
Troubleshooting
There’s no sound or music
Check the Music and Sound effects switches in Xing’s Settings → Sound & haptics, and that your iPhone isn’t on silent. If sound stops after switching apps, close Xing fully and reopen it.
The app isn’t working as it should
Update to the latest version of Xing and iOS, then restart your iPhone. If the problem continues, email support@xingcards.com with your iPhone model, iOS version and the steps that cause it.